Delivery Information for Mobility Superstore

Free Delivery - Delivery is free on nearly every product at Mobility Superstore delivered to locations in the continental US. Power wheelchairs not only ship free, but they will be delivered in your home, set up, and tested for free as well. 

One Year In-Home Parts & Service Warranty - Mobility scooters, and power wheelchairs come with a full parts and service warranty for the first year. Lifts and carriers are covered for parts and defects in workmanship for one to three years, depending on the manufacturer.

Quick Ship: Items labeled "Quick Ship Product" are shipped within 3 business days, Monday through Friday, from receipt of a complete order. Look for this label when time is of the essence.

Lift & Carrier Delivery Time - Delivery typically takes 5 business days for lifts and small carriers. Large carriers and Backpacker-type lifts cannot be shipped by UPS, so they typically take 8 business days for delivery.

Mobility Scooter Delivery Time - Delivery time is typically 3 business days, although scooters with special options take from 12-15 business days for delivery.

Power Wheelchair Delivery Time - Delivery time is typically 5-10 business days, although wheelchairs with special options take from 11-15 business days for delivery. Delivery notification will take place 24 hours prior. Deliveries to second floor residences and above require that an elevator be present.

Power Wheelchair Setup - Setup includes installation of batteries by a factory technician, a full demonstration of how the wheelchair operates, and removal of any shipping containers.

Understanding Lift Chair Delivery Options - Inside delivery is available to first floor delivery locations only, to the residence's first threshold and no farther, barring physical obstacles.

Cartons that do not fit through the residence doorway will generally be delivered to a garage or similar dry area. However, we cannot guarantee that commercial LTL carriers will perform the requested service, as all commercial LTL carriers operate based on their specific carrier's tariff rules and liability policies.

We cannot force the carrier to deliver the freight to the 2nd floor or higher. For this service, you will need to arrange for White Glove or Platinum delivery service by speaking to one of our sales representatives.

If you would also like someone to set up your product, this service is available. However, you will need to set up an appointment for the technician to show up at your residence after the product has already been delivered. The technician cannot carry the product into your home.

Delivery Time for Other Items - Accessories and small ramps can typically be delivered by UPS in 3-4 business days. Large ramps will take up to 10 business days for delivery.

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